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Shipping

Glow orders placed with free shipping can take up to 5 business days to arrive, which includes processing time.

If you need your package sooner, we also offer 'next day arrival' expedited shipping. Expedited shipping will take 1 day to arrive once shipped, and costs an additional RM 5. 

*Please note that our warehouse is not open on weekends, so, depending on the day that you place your order, expedited packages may take longer than 1 days to arrive. In order for your order to be processed on the same day, it must be placed by 5 PM MYT.

We currently ship within Peninsular Malaysia.

We will start shipping to East Malaysia soon, so stay tuned!

Please reach out to us at [email protected] and we'd be happy to resolve the issue for you.

Each order has a specific tracking number that will be emailed to you after your order ships.

If you do not have registered email with us, you can use our Guest Tracking Order option under 'We Care 4 U' section.

If you no longer have access to the email address on your Glow account, you can request your tracking information by reaching out to us at [email protected].

Yes! Standard shipping is always free.

If you need expedited shipping, we offer 'next day arrival' shipping for RM 5.

*Please note orders placed by 5pm MYT will ship the same day. If ordered on a non-business day, it will ship the following business day. 

For the fastest, most efficient delivery service, we use J&T Express courier company, both for standard and expedited shipping.

Our packaging is very discreet (just plain cardboard and a shipping label)!

Don’t worry, we can still get your Glow products to you. Just email [email protected] with your new address and we'll get you sorted out.

Alas! At this time, we are unable to ship orders overnight.

At Glow, we love to hear what our customers think of our products. That’s why we send a review request via email about a month after your first purchase, which may have coincided with your subscription renewal. If you have a few minutes to submit a review, we’d love to know about your experience using Glow!

If you’d like to track your most recent purchase, you can do so by logging into your account here, navigating to your Order History on the left hand side of the page, and clicking on the tracking number next to your order.

If you still have questions about your subscription or our review program, please don’t hesitate to reach out to our team [email protected]

If your order has processed through our warehouse, we are not able to cancel it. We apologize for any inconvenience!

That said, if you've placed an order within the last few hours, we may be able to help! Reach out to our team [email protected] as soon as possible, and we'll see what we can do for you.

If you'd like assistance managing your subscription or pausing your next order, contact us through this link and our team will be happy to assist.